Refunds
Thirty days, no questions asked. The full amount, not the amount less fees.
30 days, no questions asked
If CacheYourBrain isn't for you, email support@gma-software.com within 30 days of your purchase and we'll refund you in full. You don't have to explain, and we won't try to talk you out of it.
This is more generous than Paddle's standard buyer policy, and it sits on top of your rights under the Consumer Guarantees Act 1993, which are not affected.
What happens after a refund
- Your licence key is revoked and Pro features return to the free set.
- Your data is untouched. Your notes, databases and every export remain fully available.
- If you refund a Founder's Edition, the seat returns to the pool.
- Refunding an original purchase also revokes any renewal or add-on that replaced it. Refunding only a renewal or an add-on leaves the earlier licence working.
After 30 days
Ask anyway. We would rather sort something out than have you feel stuck, and we'll always consider it.
Faulty software
If the software is faulty and we can't fix it in a reasonable time, you are entitled to a refund under the Consumer Guarantees Act 1993 regardless of how long ago you bought it.
How to ask
Email support@gma-software.com from the address you bought with, or use the refund link in your Paddle receipt. Refunds go back to your original payment method and usually appear within 5–10 business days, depending on your bank.